Sales Policy:

  1. Product Availability:
    All products are subject to availability. While we strive to maintain accurate inventory, there may be instances where an item is out of stock after your order is placed. In such cases, we will notify you promptly and provide alternative options or issue a refund.

  2. Pricing:
    All prices are listed in USD and are subject to change without prior notice. Discounts and promotions may be applied during special sales events and cannot be combined unless stated otherwise.

  3. Order Processing:
    Orders are processed within 1-3 business days. During peak seasons, processing times may be extended. You will receive a confirmation email once your order has been shipped, including tracking information if applicable.

  4. Payment Methods:
    We accept major credit cards, debit cards, and online payment platforms. All payments must be made in full at the time of purchase. Orders will not be processed until payment has been confirmed.

  5. Shipping and Delivery:
    Shipping rates and delivery times vary based on the destination and selected shipping method. We offer standard, expedited, and same-day delivery options where applicable. Delays due to unforeseen circumstances, such as weather or carrier issues, are beyond our control.

  6. Returns and Exchanges:
    We offer returns or exchanges within 30 days of purchase for unused, unopened items in their original packaging. Items such as costumes, candy, and opened props may be non-returnable unless defective. Customers are responsible for return shipping costs unless the item is defective or incorrect.

  7. Defective or Damaged Items:
    If an item arrives damaged or defective, please contact us within 7 days of receipt. We will arrange for a replacement or issue a full refund upon verification of the defect or damage.

  8. Sales Tax:
    Applicable sales tax will be added to orders based on local regulations. The final amount, including tax, will be displayed during checkout.

  9. Order Cancellations:
    Orders can be canceled before they are shipped. Once an order has been shipped, it cannot be canceled, but you may initiate a return upon receipt.

  10. Customer Service:
    For any inquiries or issues regarding your order, please contact our customer service team. We are here to assist with questions related to product availability, shipping, returns, or any other concerns.