Refund and Returns Policy:

  1. Eligibility for Returns:
    We accept returns within 30 days of purchase for most items, provided they are unused, unopened, and in their original packaging. Certain items, such as costumes, candy, and opened props, are non-returnable unless they are defective or damaged upon arrival.

  2. Defective or Damaged Items:
    If you receive a defective or damaged item, please contact us within 7 days of receipt. We will provide a replacement or issue a full refund after verifying the defect or damage. Be sure to include photos and a description of the issue when contacting customer service.

  3. Return Process:
    To initiate a return, please contact our customer service team to receive a return authorization. Once approved, you will be provided with return instructions. Please ensure that the item is securely packaged to prevent damage during shipping.

  4. Return Shipping Costs:
    Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

  5. Refund Processing:
    Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and issued to the original payment method.

  6. Non-Returnable Items:
    Certain items are ineligible for returns. This includes opened costumes, consumable products like candy, and used or altered decorations and props. Please check the product details or contact customer service for clarification if needed.

  7. Exchanges:
    If you need to exchange an item for a different size, color, or style, please follow the return process. Once the original item is returned, you can place a new order for the desired item. We do not offer direct exchanges.

  8. Late or Missing Refunds:
    If you haven’t received your refund within the stated processing time, first check with your bank or credit card company, as it may take some time for the refund to officially post. If you’ve done this and still have not received your refund, please contact customer service for further assistance.

By following this policy, we aim to ensure a smooth and hassle-free return and refund experience for all of our customers.